1. Explain the process by which a Steinway

grand piano is constructed as a subsystem

of a larger system. From what the text tells

you, give some examples of how the

production subsystem is affected by the

management, financial, and marketing

subsystems.

2. Discuss the Steinway process in terms of

the systems perspective of organizations

summarized in Figure 1.4. Explain the role of

each of the three elements highlighted by

the figure--inputs from the environment,

the transformation process, and outputs

into the environment.

3. Discuss some of the ways the principles

of behavioral management and operations

management can throw light on the

Steinway process. How about the

contingency perspective? In what ways

does the Steinway process reflect a

universal perspective, and in what ways

does it reflect a contingency perspective?