Question: 1- Explain why a single quality definition is not sufficient. 2- Define the following terms: Performance excellence Competitive Advantage 3- Discuss the difference between manufacturing

1- Explain why a single quality definition is not sufficient.

2- Define the following terms:

  • Performance excellence
  • Competitive Advantage

3- Discuss the difference between manufacturing and service organizations and implications of these differenced for quality management.

4- Explain the role of both design and conformance quality in improving a firms profitability.

5- Why is it important to personalize quality principles? Are you doing so? What are at least two characteristics you have decided to focus on for your work, school or self, that is evidence of personalizing quality principles?

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