1. Explain why corrective action should be taken as soon as possible and practical following an infraction. 2. Why is it necessary to have a completely documented history leading up to an employee's involuntary termination? 3. Why is it necessary to create and retain a written record of an oral warning? 4. Why is having training and development opportunities available to employees important even if many do not take advantage of them? 5. Why must in-service training or on-the-job education be continuing? 6. What are the advantages and disadvantages (2 each) of using capable senior employees as mentors or trainers for newer employees? 7. Describe a healthcare organization or department that has a heterogeneous work group consisting of at least three levels of staff that differ in their educational backgrounds and job responsibilities. 8. Why is a department manager's visibility and availability to employees considered to be important?