Question: 1. Find a case study on quality improvement. After reading the problem description part of the case study, prepare a project charter for this project.

1. Find a case study on quality improvement. After reading the problem description part of the case study, prepare a project charter for this project. Upload the case study with your homework submission. 2. Suppose that you want to improve the effectiveness and efficiency of baggage-handling operations at an airport. What are the KPIVs and KPOVs for this process? What are the CTQs and how are these quantities related

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