Question: 1. Focus on three key roles at mainly three levels of authority in the casino blackjack dealers, pit bosses, and the vice president of table

1. Focus on three key roles at mainly three levels of authority in the casino blackjack dealers, pit bosses, and the vice president of table games. How would you characterize the control strategy (e.g., tight vs. loose) used over each of these roles?

2. Prepare a list of the controls described in the case. What control problems are they designed to address? Are the managers interviewed for the case justified in being proud of their companys control system? Why or why not? 3. Are any of the control systems in place at the Bellagio suitable for firms in other industries?

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