1. What is the issue?
2. Focus on three key roles at mainly three levels of authority in the casinoblackjack dealers,pit bosses, and the vice president of table games. How would you characterize the "controlstrategy" (e.g., tight vs. loose) used over each of these roles?
3. a list of the controls described in the case. What control problems are they designedto address? Are the managers interviewed for the case justified in being proud of theircompany's control system? Why or why not?
4. Which types of side effects (i.e. indirect costs of controls) do you find likely to occur in the context? Reference : Case study Bellagio Casino Resort