1. Ford Taurus is a great example of concurrent engineering approach (also known as integrated product/process design). The key take-away from this example is

It makes sense to involve production workers in new product design, but external stakeholders, such as insurance companies and suppliers, should be kept away

Operations and engineering should be separated during the new product design process

During new product design, input from production workers slows down the process and drives up warranty costs eventually

It is a good idea to get stakeholders such as production workers and insurance companies, involved in new product design.

2. Production should be configured differently for different types of products. Generally, simple flows, high levels of automation, and material handling accomplished though robots or conveyors are best for

Higher cost / higher margin products

Highly customized products

Higher volume products

General purpose products

3.If a product includes features that customers care most about, we would say that it has high:

Design quality.

Reliability.

Conformance quality.

Aesthetics.

4.Quality, timeliness and risk management are examples of

Innovation foci

Competitive priorities

External threats

Strategic business units

5. Nets-R-Us Company has developed a new concept in fishing nets. Retails fishing shops order a components (handles, bags and hoops.... one of each is required to create a net) from Nets-R-Us and hold them in inventory Customers order their net at the retail shop by picking out a handle, bag and hoop that will best meet their needs (many combinations are possible). After the order is received, an employee in the shop assembles the combination of handle, bag and hoop that the customer has specified. The customer can pick it up the same day or the next day. This is an example of

MTS

ATO

MTU

ETO

6. Factor X Logistics promises that it's trucks will arrive at customer facilities within no more than 15 minutes before or after the delivery time that its dispatcher has promised. A management team is looking at last month's performance reports in order to determine how often Factor X trucks failed to deliver within this 30 minute window. Which dimension of quality are they concerned with?

Conformance quality

Design Quality

Six sigma quality

Total Quality

7. Beringa Inc. is a whitewater oufitter that runs trips on several rivers in Alaska. The company has decided to increase the training received by new employees who are involved in customer reservations in order to reduce the number incorrectly booked trips (wrong dates, failure to note customers' dietary restrictions, etc). The expense of this training is an example of which of the following costs of quality?

External failure costs

Internal failure costs

Appraisal costs

Prevention costs

Quality control costs