1. Generally, everyone in the sales force needs the same training.

true

false

2. When measuring the benefits of sales training:

a.Many sales training evaluation measures are simple.

b.All of the choices are correct.

c.The easiest-to-collect methods are used most often.

d.Meaningful evaluation measures are not used often enough.

3.After establishing policy concerning who is responsible for recruitment and selection, the next step in the recruitment process is:

a.Finding a pool of applicants.

b.Writing a job description.

c.Conducting a thorough job analysis.

d.Conducting reference checks.