1. How are you adding value to your customers? Which is your competitive advantage?

2. Draw the flow chart of your production system?

3. Define bottleneck and mention which is the bottleneck of this process in the case you have only one tray and the cooling process need to be done in the tray (because if you remove it from the tray when they are warm, they could get broken) which will be the bottleneck? How many dozens as maximum can we produce in a working night (4 hours) under this scenario? For the next questions, suppose that you have 2 trays and that the cooling process does not need to be done in the tray, but you can remove the cookies from the tray just after cooking them?

4. Which is the bottleneck under this supposition?

5. How long will you need to complete an order? (This means: Which is your throughput time?) 6. How many orders as maximum will you be able to produce in a night?