1. How can facility managers show movement from a support role to acting as a strategic partner?

Facility managers take care of all facility management (FM) functions without reaching up the chain of command to show their competency.

Facility managers ensure that operation and maintenance of the facility meets organizational needs.

Facility managers start with a focus on the demand organization and develop goals for the facility management (FM) organization from there.

Facility managers ensure that projects are tightly managed to meet triple constraints of schedule, budget and quality.

2. What information should you use to measure whether a balanced scorecard system is tracking toward achievement and, if not, make course corrections while work is in progress?

Performance drivers

Outcome measures

Facility register data

Environmental scanning

3. The facility management (FM) organization sets the policy for ordering supplies, furniture, and fixtures. To develop the policies, FM surveys and talks to the people who make purchases. FMs goal is to keep costs within budget. What is the other FM goal?

Direct employees to specific suppliers.

Influence facility management (FM) Contractors.

Increase facility management (FM) Staffs control.

Measure end-users perception of service.