Question: 1 . How did Infinity P&C improve customer service with data mining? 2 . What were the challenges, the proposed solution, and the obtained results?

1. How did Infinity P&C improve customer service
with data mining?
2. What were the challenges, the proposed solution,
and the obtained results?
3. What was their implementation strategy? Why is
it important to produce results as early as pos-
sible in data mining studies?

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