1. How do active listening and assertiveness contribute to effective communication? Describe in detail how one of the two is carried out successfully and give an example for which either active listening or assertiveness would be useful.

2. Compare and contrast virtual communication with face-to-face communication. In what situations would virtual communication be effective? What are the potential downsides to virtual communication?

3. What is a Fundamental Attribution Error? What are three common mistakes (aka cognitive distortions) made when receiving and responding to messages, as identified by Beck (1995), that are associated with Fundamental Attribution Error? (Note that these are different from Groupthink, overconfidence, etc.). For one of the three, give an example.

4. What is the DAPEE model? Define/explain each of the elements of the DAPEE model. Briefly provide a common mistake made at each step of the DAPEE model and how that mistake would affect the process of task management.

5. Give a personal or historical example of a decision-making process gone wrong. Use your knowledge of either the Functional Model of Decision Making or the Ladder of Inference, as well as your knowledge of common decision-making problems.