Question: 1. How do you ensure that current business process changes lead to success and align with customer strategy implementation? Will it work if this change

1. How do you ensure that current business process changes lead to success and align with customer strategy implementation? Will it work if this change is driven only by and externally? Give your reasons.

2. Which is more important for the successful implementation of a customer-centered strategy; business process improvement or technology? Explain your reasons

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