Question: 1. How does quality in health care setting differ from quality and expectations of consumers in non-health care settings such as restaurants, clothing stores, automobile

1. How does quality in health care setting differ from quality and expectations of consumers in non-health care settings such as restaurants, clothing stores, automobile purchases, etc.

2. How is the long term care setting unique from other health care settings (such as acute care or physician practices) when it comes to the populations it serves and when measuring, evaluating and continuously improving quality?

3. What will you require and expect in your own health care settings/services to believe that a facility/provider and their services are of high quality? What are your expectations?

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