$1$ How would a hotel implement a focus strategy? Give an appropriate example. $(5$ Marks$)$

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$2.$ Give appropriate examples to explain the concept of heterogeneity in the context of service operations. $(5$ Marks$)$

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$3.$ How would a hotel implement a cost$-$leadership strategy? Give an appropriate example. $(5$ Marks$)$

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$4.$ Give TWO $(2)$ appropriate examples ot explain the concept of perishability in the context of service operations. $(5$ Marks$)$

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