$1$ How would a hotel implement a focus strategy? Give an appropriate example. $(5$ Marks$)$

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$2.$ Give appropriate examples to explain the concept of heterogeneity in the context of service operations. $(5$ Marks$)$

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$3.$ How would a hotel implement a cost$-$leadership strategy? Give an appropriate example. $(5$ Marks$)$

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$4.$ Give TWO $(2)$ appropriate examples ot explain the concept of perishability in the context of service operations. $(5$ Marks$)$

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$5.$ How would a hotel implement a differentiation strategy? Give an appropriate example. $(5$ Marks$)$

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$6.$ Explain and give ONE $(1)$ example of customer participation in the service process. $(5$ Marks$)$

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$7.$ List down and explain the FVIE $(5)$ features of a service package in a hotel setting.

$(15$ Marks$)$

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$8.$ What does service mean in the context of a budget hotel as compared to a luxury hotel? Give appropriate examples. $(5$ Marks$)$

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$9.$ One of the distinctive characteristics of service operations is the concept of simultaneity. Give examples of simultaneity, in the context of a hotel. $(5$ Marks$)$

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$10.$ Give appropriate examples to explain the concept of intangibility in the context of a hotel. $(5$ Marks$)$