Question: 1. How would you structure or arrange exit interviews to maximize the chances of securing reliable information? 2. Concerning the Reichheld quotation in the assigned

1. How would you structure or arrange exit interviews to maximize the chances of securing reliable information?

2. Concerning the Reichheld quotation in the assigned reading, what are the "all other things" that must be equal? And will this statement always hold true?

3. Provide a couple of examples of jobs for which random drug testing might be allowable. Why might these be legitimate uses of random testing?

4. Title II of HIPAA is often referred to as "Administrative Simplification." What, if anything, has really been simplified?

5. What would be your response to an attorney representing an employee who demands access to the employee's personnel file?

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