1. Human resources management refers to a. management techniques for controlling people at work. b. concepts and techniques used in leading people at work. c. the management of people in organizations. d. all managerial activities. e. concepts and techniques for organizing work activities. 2. The knowledge, education, training, skills, and expertise of a firm's workers are known as a. management's philosophy. b. human capital. c. physical capital. d. production capital. e. cultural diversity. 3. The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as a. payroll and benefits administration. b. outsourcing. c. labour-management relations. d. contract administration. e. hiring temporary employees. 4. The ratio of an organization's outputs to its inputs is known as a. the labour market. b. the supply and demand equation. c. competitive ability. d. the equity ratio. e. productivity. 5. Any attribute that humans are likely to use to tell themselves "that person is different from me," including factors such as race, gender, age, values, and cultural norms, is known as a. differences. b. characteristics. c. perceptions. d. minorities. e. diversity. 6. Baby boomers a. will increase rapidly in number over the next few decades. b. were born between 1946 and 1965. c. resulted in a focus on recruitment and selection in organizations in the past. d. have very high fertility rates. e. are currently causing a great deal of competition for advancement. 7. The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels is found in a. the human relations movement. b. scientific management. c. the scientific movement. d. the human resources movement. e. none of the above. 8. Establishing minimum employee entitlements is most closely associated with a. employment equity legislation. b. the Charter of Rights and Freedoms. c. pay equity legislation. d. human rights legislation. e. employment standards legislation. 9. Equal pay for equal work specifies that a. there can be no pay discrimination on the basis of race, gender, or age. b. male-dominated and female-dominated jobs of equal value must be paid the same. c. jobs with similar titles must be paid the same. d. all people doing the same job should receive an identical pay rate. e. an employer cannot pay male and female employees differently if they are performing substantially the same work. 10. The Charter of Rights and Freedoms a. is part of the Constitution Act of 1992. b. applies to all Canadian employees and employers. c. ensures that no laws infringe on Charter rights. d. takes precedence over all other laws. e. is fairly limited in scope. 11. All jurisdictions in Canada prohibit discrimination on the grounds of a. national or ethnic origin, race, and family status. b. criminal history, sex, and creed or religion. c. length of employment, race, and marital status. d. race, sexual orientation, and marital status. e. sexual orientation, ancestry or place of origin, and family status. 12. Deliberately refusing to hire, train, or promote an individual on the basis of age is an example of a. discrimination on the basis of association. b. intentional/direct discrimination. c. intentional and indirect discrimination. d. systemic discrimination. e. unintentional discrimination. 13. Refusing to hire a man who had been convicted and then pardoned for a drug-related offence as a counsellor at a federal correctional centre is an example of a. intentional direct discrimination. b. pro-active recruitment. c. systemic discrimination. d. protection against negligent hiring. e. a permissible employer practice under all human rights legislation. 14. The most difficult type of discrimination to detect and combat is a. differential treatment. b. intentional direct discrimination. c. intentional indirect discrimination. d. reverse discrimination. e. systemic discrimination. 15. A local airline refuses to hire as flight attendants any person who is below 5 feet tall. This is an example of a. discrimination on the basis of age. b. a permissible employer practice. c. a neutral hiring policy. d. discrimination on the basis of race. e. discrimination on the basis of race and gender. 16. A justifiable reason for discrimination based on business necessity is known as a. reasonable accommodation. b. permissible discrimination. c. a business necessity requirement. d. reverse discrimination. e. a bona fide occupational requirement. 17. A supervisor informing an employee that refusal to grant sexual favours will result in a poor performance rating is an example of a. executive privilege. b. sexual coercion. c. a job-related annoyance. d. sexual annoyance. e. a BFOR. 18. A "poisoned" work environment is associated with a. an occupational health and safety violation. b. sexual annoyance. c. a direct link to tangible job benefits. d. sexual coercion. e. toxic substances. 19. The existence of certain occupations that have traditionally been performed by males and others that have been female dominated is known as a. concentration. b. occupational segregation. c. the glass ceiling. d. underemployment. e. underutilization. 20. The definition of ________ is the formal relationships among jobs in an organization. a. chain of command b. organization chart c. job hierarchy d. organizational structure e. organizational design 21. Maria is the vice-president of operations for a company in the retail industry. She has 10 store managers and 200 associates. The associates report to the store managers and they in turn report to Maria. Management has a decentralized approach towards individual stores. This company has the structure of a a. bureaucratic organization. b. hierarchical organization. c. flat organization. d. boundaryless organization. e. decentralized organization. 22. The process of systematically organizing work into tasks is involved in a. organizational design. b. job design. c. job analysis. d. job evaluation. e. writing job descriptions. 23. The collection of tasks and responsibilities performed by one person is known as a. a job specification. b. a job description. c. a job analysis. d. a job. e. a position. 24. In an office with one supervisor, one assistant, two clerks, and two data-entry operators, there are a. four jobs and four positions. b. six jobs and six positions. c. four positions and four jobs. d. four jobs and six positions. e. four positions and six jobs. 25. The field of study concerned with analyzing work methods and establishing time standards is known as a. ergonomics. b. job analysis. c. job design. d. job evaluation. e. industrial engineering. 26. Making jobs more rewarding or satisfying by adding more meaningful tasks is primarily associated with a. industrial democracy. b. job rotation. c. co-determination. d. job enlargement. e. job enrichment. 27. Job enlargement involves a. vertical loading. b. multi-skilling. c. systematically moving employees from one job to another. d. increased challenge. e. horizontal loading. 28. Amal works for a production line. His task is to sew a button to the buttonhole of winter jackets. Since last month he was also given the task of creating the buttonhole in addition to attaching the button to the hole of the jacket. This is known as a. job enlargement. b. job rotation. c. job enrichment. d. vertical loading. e. skill variety. 29. Lee has been with a financial institution for over a year now as a call centre specialist. During his time, he has had the opportunity to work in two other departments. The organization adopts a similar technique with other employees in the call centre. This is known as a. job enrichment. b. vertical loading. c. skill variety. d. job rotation. e. job enlargement. 30. Seeking to integrate and accommodate the physical needs of workers into the design of jobs is known as a. industrial engineering. b. job enrichment. c. scientific management. d. ergonomics. e. job enlargement