$1)$ Identify a business unit that you have a close interaction with $($i$.$e$.$ you might be a student of a School, an employee, a Masters candidate, or a committee member$).$

$2)$ Identify a specific process that is core to Swinburne $($i$.$e$.$ a transaction; an analytical activity; a supply chain process; customer management process; IT help request; etc.$).$ It is best if you have been directly involved with the process.

$3)$ Answer the following $10$ questions, using the identified lectures as a guide:

a$.$ Why does the business unit exist? What is the business mission? What does the

business do$?$ Why? $($See Lecture $1-2)$

b$.$ What process are you focusing on and what is your motivation? What category of

process is it$?$ What part of the business$/$ Swinburne does it relate to $($e$.$g$.$ SCM$,$ CRM$)?$

$($See Lectures $7$ and $10)$

c$.$ Model the process in a swim lane format: Who are the main actors$/$roles involved?

What are the tasks$/$decisions involved? How do they flow? $($See Lecture $3)$

d$.$ What data is the process reliant on $($i$.$e$.$ core entities and attributes$)($See Lecture $9).$

e$.$ Are external service technology providers used in the process $($e$.$g$.$ web services,

outsourcing, off$-$shoring$)?$ Who are they and what services$/$ products do they provide?

$($See Lectures $4,8,10)$

f$.$ What technologies $($networks$/$hardware$/$software$/$cloud$)$ are required to enable the

process? Create a simple architecture diagram from the user perspective. $($See Lecture

$6)$

g$.$ Based on your experience with the process, identify an improvement opportunity.

Adjust your process model and identify and explain any new data and technology

requirements $($See Lectures $3,6,9).$

h$.$ What direct and indirect benefits will the process change bring? $($See Lecture $5)?$ What

steps does the organisation need to take to realise these benefits?

i$.$ Are there potential ethical or security concerns? How could the organisation mitigate

these $($See Lecture $11)$

j$.$ What are the implementation risks associated with your recommended change $($to be

discussed in class$)$

$4)$ Compile your answers in a MS PowerPoint slide deck. The answer to each question should be presented on a single slide. The slide deck should therefore consist of $1$ x cover slide, and $10$ x content slides.