1. Identify the five functions every manager must perform and explain what each one entails. 2. Name and describe the four basic skills required by managers? Which of these skills is needed more by supervisors than other managers? Why? 3. Identify each of the trends challenging today's supervisors and explain how each affect the supervisor. Give some current examples. 4. What are the three basic steps in planning and how does planning differ among top, intermediate, and supervisory management levels? 5. Name and describe the six steps in the decision-making process and then describe four ways you can improve the process. 6. Describe the difference between line and staff functions? Are they both necessary to have in an organization? How can you identify them in an organization? 7. What are some of the factors that need to be considered when determining if you should use centralization or decentralization in your organization? 8. Why is it important for a supervisor to delegate and what is the interrelationship between authority, responsibility, and accountability? 9. What roles come into play in effective delegation? 10. Name and describe the six different ways by which a manager can obtain/possess power. Which one of these do you feel is the most effective for obtaining/possessing power? 11. Describe the difference between "exceptional" and "average" supervisors. Looking back at supervisors or leaders that you have had in the past, pick one and tell me if they were exceptional or average. Be sure to explain why you put them in the category that you did