1) Identify the reasons for Mr. Pritchards hostility. 2) Does he have a point? Why/ why not?

THE STORY OF MR PRITCHARD AND MARTY'S ELECTRICAL MR PRITCHARD: This is built I can't %sing believe it Let me sonk to the manager, you can't seem to give me a straight answer... CLAIRE (FROM COMPLAINTS): Okro's just calm down for a minuta MR PRITCHARD: Cam down? I'm not going to ting calm down Ive got every right to be angry you stupid CLAIRE: I can see your very upset and MR PRITCHARD: NO 3%. Sherlockt I'm not just 1*ing upset, I want my money back for that place of B%NS TV you solame. CLAIRE: I'm sotty st but your warranty has expired and it's company policy that we can't replace items outside MR PRITCHARD: Three days out from warranty, it break and at this price it should have lastech longer than une year and the ing days! CLAIRE: Your warranty has expired Sir, I'm sorry, thor's nothing we can do. If you wish to speak to the manager, I'll transfer you now but you may have to hold for just a few moments MR PRITCHARD Ive already been through that it's only 3 days over- and honestly Ipad over $400 for what turned cut to be a piece of st. For that price.it should have instad longer than a year and three days you're lustropno Deople off with this 27 minutes later MARTY: mysit, there's nothing we can do its Se policy that we can only uplacu products that still under warranty MARTY (THE MANAGER): Goccitos con Pritchard how can help you MR PRITCHARD: Finally! Do you know how long I've been stuck on this phone? I want my bloody money back - I can't believe you sold me that rubbish and... MR PRITCHARD: F&ing holl Are you soncus? This the WORST service I've ever receved and everyone's gonna hear about MARTY: Can I have your chi number please? MR PRITCHARD: What? Intrendy gave that to the gir , MARTY: sorry, I'll just need it again to look at your on the computer MARTY: y you feel that way Mr Prichardt. 1 be happy to point you in the direction of relacement product, and if you like we'll do ta discounted price The allowed MA PRITCHARD: Are you ing kidding mo? You and your piece of 8% tore can go and get 1%&ed! MR PRITCHARD: 1254780 Mr Pro slams Low phone MARTY: Cyping) Oh, let's so Onyos, heroit 900 your making a diamond yoti sooms the product Warranty pred