1. Identify two different stakeholders (or stakeholder types) that you would need to work with to develop and manage an operational plan. 2. Who would you consult with to determine escalation points? (Provide two different examples, and say how each one can help you). 3. Give one reason why you may need to involve a colleague or a specialist resource manager in the development or management of the operational plan. 4. Identify two information sources that you might want to use in the development of an operational plan. 5. Identify three consultation processes that you might want to use in the development and management of the operational plan. 6. Explain what the following are, and say why they are important to the operational plan:

Procurement processes Employee recruitment and induction strategies Physical resource and service acquisition strategies Key indicators of organisational performance (or key performance indicators).