1 Identifying a public sector organisation that has implemented Total Quality Management and provide discuss the following A brief summary of the selected organisation The TQM implementation strategy The view of the level of success that the organisationhas had in implementing TQM, Providing justification for the viewpoint Reference Kluse, C 2009 TQM and the Government The importance of leadership and personal transformation The Journal for Quality and Participation, 32(3) 27 31

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Question: 1. Identifying a public sector organisation that has implemented Total Quality Management and provide discuss the following: A brief summary of the selected organisation The

1. Identifying a public sector organisation that has implemented Total Quality Management and provide discuss the following:

A brief summary of the selected organisation
The TQM implementation strategy
The view of the level of success that the organisationhas had in implementing TQM, Providing justification for the viewpoint.

Reference: Kluse, C. 2009. TQM and the Government: The importance of leadership and personal transformation. The Journal for Quality and Participation, 32(3):27-31

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