1. If a team can be defined as a group of people working towards a common goal, discuss the advantages and disadvantages of the dabbawalla practice of making team members shareholders, rather than employees. Would the same arguments apply to other logistically similar operations? 2. Use the framework in Figure 8.4 to analyse the cohesiveness and performance of the dabbawalla team. To what extent does the dabbawalla service display the characteristics of an effective work group? Why has technology played such a small part in the development of the dabbawalla service so far? Is this likely to change in future? Identify ways in which this might affect the team spirit of the organisation. 3