1. if both the basic and expressed requirements have been satisfied, the fulfilment of such extra requirements can create true delight.

True

False?

2. managers should be supported through process tranistions by

a.encouragement and assistant

b. structured approach with a roadmap and guidelines

c. practical training in management, knowledge, and skills

D. none

e. all

3. corus has excelled to where they do NOT need to monitor and measure their process to competitors as they have not implemented all best practices.

True

False

4. in which step of stakeholder analysis would we asses each stakeholders potential for impacting and ccoperating with the organization.

a. kano model

b. brainstorming effort

c. strategies to handle

d. classification matrix

5. in which facet of organizational learning would we be creating a culture that would either facilitate or inhibit learning

A.transparency, integrity, issue orientation, inquiry, and accountability

b. safety or reluctance to take risk

c. policies, procedures, and budgets

d. error critically and consequences

6. the first of the five maturity levels of lean focuses on

A. establishing future foundation for performance

b. conducting pilots projects or experiments to customize techniques

c. expanding lean process to value stream

d. applying lean to the supply chain

7.

the LAST of the five maturity levels of lean focuses on

A. establishing future foundation for performance

b. conducting pilots projects or experiments to customize techniques

c. expanding lean process to value stream

d. applying lean to the supply chain

8. blank represents intelligent workers and machines that identify errors and take quick countermeasures to eliminate the errors

a.stability

b. standardizes

c. just in time

d. Jidoka

9. blank in swot analysis focuses on elements of the organization that are helpful in meeting strategic objectives.

a.strength

b. weaknesses

c. opportunities

d. threats