1. Implementing Six Sigma programs takes considerable time and com- mitment from an organization. Evaluate Axon's efforts with regard to management commitment, measurement systems to track progress, tough goal setting, education, communication, and customer priorities. 2. How might Axon's commitment to employee engagement help the com- pany avoid the four costs of poor process performance and quality (pre- vention, appraisal, internal failure, external failure)? 3 Describe Axon's total quality management approach as it relates to customer satisfaction, employee involvement, and continuous improvement. EES

1. Implementing Six Sigma programs takes considerable time and commitment from an organization. Evaluate Axon's efforts with regard to management commitment, measurement systems to track progress, tough goal setting, education, communication, and customer priorities. 2. How might Axon's commitment to employee engagement help the company avoid the four costs of poor process performance and quality (prevention, appraisal, internal failure, external failure)? 3. Describe Axon's total quality management approach as it relates to customer satisfaction, employee involvement, and continuous improvement