Question: 1 . Import HBAT 2 0 0 data into RStudio 2 . Build an appropriate regression model that will explain customer satisfaction ( Please note

1. Import HBAT200 data into RStudio
2. Build an appropriate regression model that will explain "customer satisfaction" (Please note that X19-X23 are outcome variable, so do NOT use them as your independent variables)
3. Check normality and multicollinearity assumptions
4. Interpret the model and identify the factors that influence customer satisfaction
5. Provide recommendations to management on how to increase customer satisfaction
WE4 for MS Excel users
1. Open HBAT200 data in MS Excel
2. Build an appropriate regression model that will explain "customer satisfaction" (Please note that X19-X23 are outcome variable, so do NOT use them as your independent variables)
3. Check normality and multicollinearity assumptions
4. Interpret the model and identify the factors that influence customer satisfaction
5. Provide recommendations to management on how to increase customer satisfaction
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