Question: 1. In considering customer's needs, the balanced scorecard method will look at: Organizational procedures and information systems. Residual income and return on investment. Return on

1. In considering customer's needs, the balanced scorecard method will look at:

  • Organizational procedures and information systems.

  • Residual income and return on investment.

  • Return on sales and sales turnover.

  • Market share growth and customer retention.

2. Which of the following statements correctly describes management compensation options?

  • Bonuses are typically awarded for meeting or achieving specific goals.

  • Stock options and awards are part of fixed salary compensation.

  • Managers do not receive fixed salaries; instead their compensation is based on bonuses and incentives.

  • Perks (perquisites) were eliminated as part of the Sarbanes-Oxley Act.

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