Question: In considering customer's needs, the balanced scorecard method will look at:Question 9 Select one:a.Residual income and return on investment.b.Market share growth and customer retention.c.Return on

In considering customer's needs, the balanced scorecard method will look at:Question 9 Select one:a.Residual income and return on investment.b.Market share growth and customer retention.c.Return on sales and sales turnover.d.Organizational procedures and information systems.

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