$1.$ In retail, asking a customer, "Can I help you?", will most likely result in the answer, $"$I$\text{'}$m just looking." Which is a better approach?

You may mark only one answer

$1.$ "Can I help you find what you're looking for?"

$2.$ "Are you looking for something special?"

$3.$ "Just help yourself, and call me if you need something."

$4.$ "Thank you for coming in I'll give you a moment to look and then answer any questions you may have."

$5.$ "Are you looking for something for yourself, or a gift?"

$6.$ "Let me show you where the sale merchandise is at$."$

$7.$ None of the above.

$2.$ After giving a customer a demonstration of an item, the customer inquires, $"$Do you have one in a box?" You know you have several, you should reply:

You may mark only one answer

$1.$ "I may have just one left in a box, do you want it$?"$

$2.$ "Yes, I think I do$,$ let me go and check." This gives the customer time to think of other questions they may have.

$3.$ "Yes, we have several, would you like me to get one?"

$4.$ "Would you like one in a box?" When they answer "Yes", write up the sale.

$5.$ "Yes we do$.$ Will that be cash or charge?"

$3.$ In a retail environment, why should a salesperson promptly acknowledge every customer's presence?

You may mark more than one answer

$1.$ It's a good business practice.

$2.$ It's the polite and courteous thing to do$.$

$3.$ It can deter a potential shoplifter.

$4.$ It's a good ice$-$breaker for when you later offer them your assistance.

$5.$ All of the above.

$4.$ Why do people buy things?

You may mark more than one answer

$1.$ Keep up with the competition.

$2.$ To improve their self$-$image.

$3.$ Keeping up with the Jones'.

$4.$ Pride of ownership.

$5.$ To make their company operate more efficiently.

$6.$ They simply need it$.$

$5.$ When referring to the price of an item, instead of using the word "cost" a better word to use would be:

You may mark only one answer

$1.$ The "consideration" for this merchandise is $$19\mathrm{.}95.$

$2.$ The "outlay" for this merchandise is $$19\mathrm{.}95.$

$3.$ The "pay out" for this merchandise is $$19\mathrm{.}95.$

$4.$ The "investment" for this merchandise is $$19\mathrm{.}95$

$5.$ The "payment" for this merchandise is $$19\mathrm{.}95.$

$6.$ To "QUALIFY" a buyer indicates that you:

You may mark only one answer

$1.$ Have determined their needs.

$2.$ Have checked to see that their credit card is valid.

$3.$ Have decided that you are showing them merchandise that does not exceed their financial resources.

$4.$ Have determined that they have the authority to make the purchase.

$5.$ Have a product in your line that will meet their requirements.

$7.$ A customer would like to see a piece of merchandise that you have on sale. You just sold the last unit about $2$ hours before. What should you tell the customer?

You may mark only one answer

$1.$ "You wouldn't have cared for that particular model anyway, let me show you something else."

$2.$ "Let me check our other stores to see if they have one available."

$3.$ "That item really was an excellent bargain, and we sold out quickly, but we will be getting more in soon."

$4."$I$\text{'}$m sorry they went so quickly, I'll be happy to order a unit for you, however, I do have a similar unit with added features, which I would like to show you.

$8.$ There are two identical stores located at opposite ends of a town. One of the stores does twice the business of the other. What's the most likely explanation for this difference in sales?

You may mark only one answer

$1.$ The top store has more people living by it$.$

$2.$ The top store has better sales people.

$3.$ The top store displays merchandise more attractively.

$4.$ The top store has better customer flow.

$9.$ If a customer asks "Does your company offer a service contract on this product?" A good response would be:

You may mark only one answer

$1.$ "Yes, we have one of the best service contracts in the industry."

$2.$ "Yes, but it costs extra."

$3.$ "I can check and see, do you want a service agreement if we have one available?"

$4."$Is having a good service agreement important to you?"

$5.$ "Yes, but this product is made so well you probably won't even need one.

$10.$ A customer is thinking about adding text messaging to his cell phone service, but is hesitant. He offers the objection that he doesn't think most people really like to text. Your response to this objection should be:

You may mark only one answer

$1.$ "Everyone that I have ever sold text messaging to was happy they bought it; you will be too."

$2.$ "Your friends and business associates who really have an important message for you, will appreciate your thoughtfulness in providing them with a way to stay in touch."

$3."$If you add text messaging, I personally guarantee you're going to like it$."$

$4.$ "Add text messaging and try it$.$ If you don't like it you can always cancel the service and get a refund."

$5.$ "Owning a cell phone with text messaging, will give you peace of mind. You will never worry about missing a really important call again."

$11.$ There are a number of reasons to ask customers questio