Question: NOTICE: Circle ONLY ONE Answer, unless you are advised th In retail, asking a customer, Can I help you?, will most likely result in the
NOTICE: Circle ONLY ONE Answer, unless you are advised th
In retail, asking a customer, "Can I help you?", will most likely result in the answer, Im just looking." Which is a better approach?
Circle ONLY ONE Answer!
"Can I help you find what you're looking for?"
"Are you looking for something special?"
"Just help yourself, and call me if you need something."
"Thank you for coming in I'll give you a moment to look and then answer any questions you may have."
"Are you looking for something for yourself, or a gift?"
"Let me show you where the sale merchandise is at
None of the above.
After giving a customer a demonstration of an item, the customer inquires, Do you have one in a box?" You know you have several, you should reply:
Circle ONLY ONE: Answer!
"I may have just one left in a box, do you want it
"Yes, I think I do let me go and check." This gives the customer time to think of other questions they may have.
"Yes, we have several, would you like me to get one?"
"Would you like one in a box?" When they answer "Yes", write up the sale.
"Yes we do Will that be cash or charge?"
In a retail environment, why should a salesperson promptly acknowledge every customer's presence?
You may Circle MORE TIAN ONE Answer!
It's a good business practice.
It's the polite and courteous thing to do
It can deter a potential shoplifter.
It's a good icebreaker for when you later offer them your assistance
All of the above.
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