1

In this task design(s) the firm divides its work so as to accommodate the varied nature of its business

1. Knotty
2. Complicated
3. Fragmented
4. Orderly

QUESTION 2

This task design(s) encourages those responsible for sub tasks to develop innovative ways to do their work accommodating the unique demands of each customer AND must integrate their work with other units in the firm

1. Orderly
2. Knotty
3. Fragmented
4. Complicated

QUESTION 3

In this task design(s), there is almost no coordination required between units performing the sub tasks and no need for them to adjust to one another

1. Orderly
2. Complicated
3. Knotty
4. Fragmented

QUESTION 4

In this task design(s), tasks are standardized as much as possible so that they can be readily repeated and therefore yield very high efficiency

1. Knotty
2. Complicated
3. Fragmented
4. Orderly

QUESTION 5

To manage this task design(s) the leader ensures that the sub units have resources and are focused on understanding the environment, but the manager isn't involved in detail coordination

1. Complicated
2. Fragmented
3. Orderly
4. Knotty

QUESTION 6

In this task design(s) individual units gain expertise because the work is standardized

1. Complicated
2. Orderly
3. Complicated
4. Fragmented

QUESTION 7

In this tasks design(s) a breakdown in any one small task can shut down the whole operation

1. Complicated
2. Orderly
3. Fragmented
4. Knotty

QUESTION 8

This task design(s) is highly divisible and highly repetitive

1. Orderly
2. Complicated
3. Knotty
4. Fragmented

QUESTION 9

This task design(s) is low on divisibility and repetitiveness

1. Fragmented
2. Orderly
3. Knotty
4. Complicated

QUESTION 10

This task design(s) is high on divisibility yet low on repetitiveness

1. Orderly
2. Knotty
3. Complicated
4. Fragmented

QUESTION 11

The assembly line is a classic example of this type of "people" design

1. factory
2. office
3. laboratory
4. shop

QUESTION 12

In this "people" design(s) information processing capacity of employees is low, routines are simple with a few steps, and easily learned

1. factory
2. shop
3. laboratory
4. office

QUESTION 13

In this "people" design, although each task is low skilled, overall information processing need is extremely high because of the large number of employees required to complete the total task

1. shop
2. laboratory
3. factory
4. office

QUESTION 14

This "people" design(s) works well if employees have not had specialized training or extensive skills

1. shop
2. factory
3. laboratory
4. office

QUESTION 15

This "people" design(s) involves employing many people with high professionalization

1. shop
2. laboratory
3. factory
4. office