1. In what ways are the people-oriented, action-oriented, content-oriented, and time-oriented listening styles different? Explain each style, and give an example from your own experiences.

2. 2. Identify and define each of the six stages of the HURIER model of effective listening. Think of two people with whom you have worked at school or workone an excellent listener and the other a poor listener. Describe and contrast these two individuals in terms of their ability to listen based on the HURIER model. Explain how each person made you feel as he or she listened, or didn't listen, to you. Explain two or three ways in which you want to emulate the excellent listener in the workplace.

3. 3. Explain the seven strategies for responding to what someone has said. Give an example of each from your own experiences.

4. 4. How do personal experience, knowledge, and relationship closeness affect the interpretations you make of someone's behavior? Provide an example from your own experiences.

5. 5. What is image management, and how is it related to one's life story? In what way(s) do you manage multiple identities in your own life?