1. Increasing the driving forces and reducing the restraining forces tends to

a. refreeze the status quo

b. reduce the need for change

c. decrease the motivation to change

d. unfreeze a current situation

2. action research is

a. the theoretical foundation for appreciative inquiry

b. a process that avoids the need for employee participation

c. a problem-focuses change process

d. a form of team-building activity

3. Which of the following change management strategies should be the highest priority and first strategy when employees do not feel an urgency to change or when they resist change due to a fear of the unknown?

a. communication

b. coercion

c. employee involvement

d. negotiation

4. Which of these statements about appreciative inquiry is FALSE?

a. appreciative inquiry assumes that change occurs only after everyone has been interviewed about the situation that needs to be changed

b. appreciative inquiry improves open dialogue by redirecting the group's attention away from its own current problems to an ideal future state

c. appreciative inquiry recognizes that the questions asked determine the information received, which in turn affects which change intervention is chosen

d. appreciative inquiry embraces the power of strategic vision in the change process

5. Appreciative inquiry is an organizational change strategy that adopts a _____ rather than ______ approach to managing change.

a. negotiation; communication

b. positive; problem-oriented

c. driving forces; restraining forces

d. pilot project; entire organizations