1- ______ is an intervention in itself, because it completes the picture of the organization and expands the knowledge for both the client and practitioner.

a.

b.

c.

d.

Select one:

a. Data gathering

b. Diagnosis

c. Contracting

d. Feedback

2- Which step in the data gathering process discusses the client or another representative explaining to organizational members what data are being gathered, by whom, using what methods, and for what purposes?

a.

b.

c.

d.

Select one:

a. Announce project

b. Prepare for data collection

c. Determine approach to be used

d. Collect data

3- Avoiding ______ can be a challenge as part of focus groups because some participants may be reluctant to offer a different view, especially if members have a close relationship outside of the focus group.

a.

b.

c.

d.

Select one:

a. groupthink

b. bias

c. assimilation

d. mindshift

4- The question that is the objective of the diagnostic and feedback phases of the OD process is:

a.

b.

c.

d.

select one:

a. What is the plan?

b. What is going on here?

c. Who is involved?

d. What do we do next?

5- Using the ______ process for analyzing data, the analyst applies general principles or a theory to a particular circumstance or (set of) observations.

a.

b

c.

d.

Select one:

a. deductive

b. practitioner

c. inductive

d. academic