$1.$ Jeff wanted to request some vacation time next month because his friend got tickets to see

a concert in California. Below is the email he wrote to his manager with the request. Your

task is to read through this email, identify places where it lacks professionalism, and rewrite

the message in a professional way.

To: Louise Quinn, Manager

From: Jeff Jax, Employee

Subject: Won$$t be here next month

Heya Louise,

I got a sweet opportunity to head to LA with my friend next month and won$$t be

coming to work the week of November $2229.$ I$$ve already added these vacation

days to my timesheet. I think I had a client meeting scheduled on Nov $24$ but I$$m sure

they$$ll be A$-$OK to reschedule or maybe Jana can cover.

I$$d also appreciate it if you can take over my invoicing that week because I leave right

after work on Friday and might not have time to finish up all my paperwork from the

day.

Thanks in advance,

Jeff

a$)$ Is this a professional email? Why or why not? Give specific examples to support your

answer.

PSKO $/$ Professional Skills

$2$

b$)$ Rewrite the email so it demonstrates professionalism.

$2.$ Omar is leading a weekly workshop series for his peers on how to be a successful student.

Each week, he assigns a task for them to try and report back on next session. However, it

seems like nobody is doing the task $$ whenever he leaves space in the session for sharing,

nobody responds. You come to observe his session, and notice that when he describes the

task, he says:

$$ Does that make sense?

$$ Do you have any questions?

Then, to start the next session, he says:

$$ Does anybody want to share?

How could Omar adjust the way he is asking his questions to improve engagement? Explain

your thinking and include examples of improved questions.

$3.$ You$$re the clerk at a local clothing store when a customer approaches the desk looking quite

upset. He has a worn$-$looking pair of boots with him and a receipt from $45$ days ago. He

demands that you process his refund because these are the most uncomfortable boots he$$s

ever worn. Unfortunately, it is past the $30-$day return policy, which also states that returns

can only be processed for unused merchandise. As a result, you won$$t be able to process the

refund. How could you share this news to the customer in a professional way? Write out

what you would say.

$4.$ Hazel is working on a school project with Oliver and she$$s very frustrated. This is the third

time that Oliver hasn$$t shown up to their in$-$person meeting with no notice. Infuriated, she

opens her email and writes a scathing message that says:

Subject: Disappointed

Oliver,

You clearly couldn$$t care less about me or our project, seeing as you continue to

waste my time by failing to show up for our meetings. The least you could do is send

me an email or a text message to let me know. I$$ll be reporting this to the instructor

and asking to change partners.

Good riddance,

Hazel

a$)$ Consider both the message content and the mode $($email$)$ chosen to deliver this message.

Was this a professional way to address the situation? Why or why not?

b$)$ If you were faced with a similar conflict, how would you professionally communicate your

concerns to Oliver?