1. Joaquin, a sales manager, is using________ when he sends his employees text messages about new leads. options: verbal communication, the ladder of inference, nonverbal communication, supportive communication

2. Aliyah is a freshman at Burlington College. On her first trip home, she sees her mother standing at the train station with a huge grin on her face and her arms open wide for a hug. Aliyahs mom is using________ to convey how happy she is to see her daughter. options: body language, verbal communication, vocal qualities, space and objects

3. A CEO who bluntly says Youre wrong, when he disagrees with an employee has a communication style based on________. options: vocal qualities, directness, listening, openness

4. Containing seven steps, the________ is a model of how people unconsciously filter information to reach conclusions about how others are likely to act in the future. options: interpersonal communication, ladder of inference, communication style, supportive communication