1. Li st three ways to identify information needs. 2. Li st three ways to identify communication requirements.

3. Refer to Case Study A: Planning communication Taking the role of Luke, dra ft the letter below, ensuring that all the relevant information has been included. Cons ider the appropriate language and layout for your communication.

Case Study A: Planning communication Luke works in the administration office of a school in his local town. He has been asked to wr ite a letter to be sent out to all parents. This letter must inform parents of the following: There will be a fundraising event on Thursday 4th January. The school is encouraging parents to come along to the event, and bring anything they would like to sell to raise money for a local children's charity The fundraising event will take place over the afternoon, children are required to stay until 3 pm but may stay later where possible The school will be closed on Friday 5th January and will open again as normal on Monday 8th January.

4. Role-play scenario A worker has noticed that a colleague is consistently being discriminatory towards another member of staff. The worker has decided to report this behaviour to their manager. Playing the role of the worker, with your partner playing the role of the manager, rep ort the issue in a clear, respectful, and appropriate way. Swi tch roles so you both have the opportunity to play the role of the learner.