1) Making environmentally sound products through efficient processes a) is unprofitable, as long as recyclable materials prices are soft b) can still be profitable c) is known as lean manufacturing d) is easier for repetitive processes than for product-focused processes e) none of the above

2) Mass customization is only recently possible, the result of advances in computers and electronic controls. a)True b) False

3) Mass customization provides a process that caters to constant customer desires. a) True b) False

4. Mass customization relies on modular design. a) True b) False

5. Mass customization, when done correctly, a) helps eliminate the guesswork that comes with sales forecasting b) drives down inventories c) increases pressure on scheduling d) increases pressure on supply chain performance e) all of the above Clue: Dell example