1. Managers use the information obtained through a(n) _____ to develop job descriptions and job specifications.

a) Job Analysis b) Performance Appraisal c) Labor Contract d) Work Sampling e) Job Application

2. For recruitment of managerial and professional positions, companies sometimes employ _____, who specialize in luring qualified people away from other companies.

a) Scabs b) Conciliators c) Headhunters d) Picketers e) Whistle-Blowers

3. People hired by management to replace striking employees are called:

a) Boycotters b) Arbitrators c) Mediators d) Conciliators e) Scabs