$1.$ Mrs$.$ Smith has been told that before seeing a specialist, she must get a$($n$)2.$ When the office is closed, the $3.$ typically handles all emergency calls. refers to the quality or state of being understandable. $4.$ When calling a patient, it is important for a medical office to set up a system to block the office number from showing up on the patient's $5.$ A medical assistant is on the phone with a patient; the process she uses to determine the order in which patient calls should be handled is called