1 Normal No Spac. Heading 1 Heading 2 Title Subtitle Subtle Em... Emphasis Font Paragraph Styles 1. (a) Explain, using a simple diagram, the nature and purpose of an organisation chart. [8 marks] (b) Describe the characteristics of the following functional approaches to organisation: (i) Line organization [4 marks] (ii) Functional organization [4 marks] (iii) Multi-divisional organisation [4 marks] 2. Write short notes on the main concepts of the following: a) What is Motivation and state the two forms [5 marks] b) Maslow Hierarchy of Needs [5 marks] c) Explain how a Manager can apply Maslow's Hierarchy of Needs Theory to reduce employee turnover in a organization. [10 marks] 3. (a) Explain the term delegation. (b) Discuss five benefits for an organisation of the successful use of delegation. [5 marks] [15 marks] 4. a) Discuss the need for change in organizations, providing five possible reasons. b) Examine five ways managers overcome resistance to change. [15 marks] [5 marks] 5. a) Evaluate the three (3) main levels of management. b) Discuss five (5) managerial responsibilities. [10 marks] [10 marks] 6. Describe the process of communication and discuss the difference between formal and informal communication. [20 marks] cearch a