1. Performance and Conformance2. Assurance and ResponsivenessLet me differentiate between these quality dimensions:1. Reliability and Durability:o Reliability refers to the consistency with which a product performs its intended function without failing over a specified period under stated conditions. It's about dependability and the probability that a product will function properly when needed.o Durability refers to the product's useful life or how long it lasts before physical deterioration. It measures how well a product withstands wear, pressure, or damage over time.o Key difference: Reliability focuses on consistent performance without failure during use, while durability concerns the total lifespan of the product before replacement becomes necessary.2. Tangibles and Empathy:o Tangibles refer to the physical aspects of a service that customers can perceive with their senses - including facilities, equipment, personnel appearance, and communication materials. These are the visible elements that create first impressions.o Empathy refers to the caring, individualized attention provided to customers. It involves understanding customer needs, providing personalized service, and showing genuine concern for their interests.o Key difference: Tangibles are physical, observable elements of service quality, while empathy relates to emotional connection and personalized care in customer interactions.Summarize and simplify the above answer?