Question: 1. Plan and organise workflow for a team operation or activity that takes.into account at least three (3) of the following contingencies: a. Delays

1. Plan and organise workflow for a team operation or activity that takes.into account at least three (3) of the following contingencies: a. Delays

1. Plan and organise workflow for a team operation or activity that takes.into account at least three (3) of the following contingencies: a. Delays and time difficulties. b. Difficult customer service situations. c. Equipment breakdown or technical failure. d. Financial resources. e. Staffing levels and skill profiles. f. Rostering requirements. g. Staff performance. h. Procedural requirements. i. Product development and marketing. To adequately prepare for this task you will need to complete the following steps to monitor and improve business operations: 2. Through close contact with the day-to-day operations, monitor the efficiency and service levels. Document the monitoring undertaken. 3. Review the workplace operations to ensure that they support the overall goals and quality assurance initiatives of the organisation. Document this review. 4. Identify any quality problems and issues in the workflow and, with relevant approvals, make appropriate adjustments to procedures and systems. Record the issues identified, and provide any adjusted procedures and systems. 5. Proactively consult with colleagues about relevant ways to improve efficiency and service levels in the organisation, including the potential for new technologies and other innovations. 6. Provide relevant feedback to colleagues and management to help inform future planning. Provide any recorded feedback. 7. Identify and take opportunitica to evaluate current and emerging industry trends and 7. Identify and take opportunities to evaluate current and emerging industry trends and practices that are relevant to your own work situation. Document these evaluations. 8. Assess opportunities to improve the sustainability of day-to-day operations and respond appropriately. Document these assessments, including the responses. Preform each of the following steps to plan and organise workflow for a team operation or activity that takes into account at least Three of the contingencies outlined above in the question 1: 9. Assess the current workloads and the current schedule of work to maximise efficiency and customer service quality, within budget constraints. Document this assessment. 10. Delegate work appropriately. Record the delegations. 11. Assess the workflow and the progress against the agreed team operation/activity objectives and timelines. Document this assessment. 12. Assist colleagues with prioritising workload through the use of supportive feedback and coaching. Provide any recorded feedback. 13. Provide management with timely input regarding staffing needs. Provide any recorded feedback.

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