Question: 1 point Soltura Products, Inc., has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time the

1

point

Soltura Products, Inc., has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time the trainee answers a question, he

/

she learns

whether the answer is right or wrong. This is called

primary reinforcement

immediate confirmation

active practice

behavior modeling

1 point Soltura Products, Inc., has a training program for customer

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