1 points Save Answer Sophie does not understand why an employee is not performing his job. She calls him in to have a discussion. According to the principles of reflective listening. what would be the appropriate process to solve this problem? Oa inform the employee of the problem, followed by the action to be taken and the expectations Ob.carefully listen to the employee and then tell him what your decision is Oc carefully listen to the employee and then offer constructive criticism O d. carefully listen to the employee and repeat back what you are bearing 1 points A supervisor sends a message to employees who comprise a diverse workgroup. What should both the sender and the receivers be sensitive to? O a perceptual screens O b. the informal communication channel Oc. the verbal characteristics of the message Od. non-feedback Moving t