1. Project stakeholder are ____________

	All defined by the SIPOC process
	Classified into three major stakeholder groups: suppliers (vendors), facilitators (team members), and customers (end users)
	The project sponsor(s), team members and end uses
	People, groups, or organizations that could impact or be impacted by a decision, activity or outcome of the project

2. Bad behavior can be pointed out by _________________

	I feel. How do you explain
	I notice.. I dont like.. Please stop.
	I notice.. I interpret. And I dont like.
	I Notice. I interpret. Am I right ?

3. A good way to keep a meeting moving along briskly is to_________

	Let each person only talk once
	Limit the time that each speaker gets
	Summarize the status of each point before opening it for discussion
	Do most of the talk

4. The project manager is doing all these things 1) communicating with stakeholders, 2) managing their expectations, 3) addressing their concerns, and 4) resolving identified issues. He is currently engaged in _____________ process

	Manage stakeholder engagement
	Control stakeholders
	Control communication
	Manage communication

5. Tim has been requested by the project sponsor to gather information on the individuals and groups that would be affected by a new bridge that will be funded by the federal government. There was a lot of controversy the last time a similar bridge was consider what activity is Tim going to be engaged in

	Planning stakeholder engagement
	Due diligence
	Identifying stakeholders
	Protecting the project from groups hostile to the project