1) Read the case below entitled "The Poor Worker", (taken from: Kerzner, Harold., Project Management Case Studies, 5th Edition, pg. 297) and answer the 3 questions that follow.

a) What options are available to Paula? b) If Paula decides to try to handle the situation first by herself rather than approach the line manager, what should she do and in what order? c) If all of Paula's attempts fail to change Frank's attitude and the line manager refuses to remove him, what options are available to Paula?