1. Read the simulated BBQ fun scenario information provided in Appendix 1 of this task. 2. Prepare a plan for monitoring performance from the start of implementation to the end of the financial year. You may use the action plan template (provided in Appendix 2) or create your own plan. Ensure you include plans for monitoring and/or documenting: a. budgetary and financial performance b. productivity performance c. employee performance in line with performance management policy d. milestone achievement and performance against targets e. dates for monitoring activities in line with scenario f. resources for monitoring Appendix 1 - Scenario - e-Commerce performance monitoring Background to scenario The BBQ fun Board of Directors and the CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions. You have been hired as an external consultant to manage operational planning activities for BBQ fun's e- commerce strategy. Under the strategy, BBQ fun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customers would cover delivery costs. The BBQ fun website now has e-commerce functionality. The website has been redeveloped to incorporate this functionality in line with relevant technical specifications after you consulted with specialist managers. Existing infrastructure, such as office and store configurations, has been adapted to the new strategy. Additionally, assets such as delivery vehicles have been acquired. New staff has been recruited and existing staff retrained or informed of the ecommerce strategy and associated operational and performance targets. All resourcing should have been acquired and operations undertaken in accordance with relevant external standards, such as legislation and codes of practice, and internal standards, such as organisational policies and procedures and performance targets. Organisational Organisational performance Information from the Sales and Marketing Manager A discussion with the Sales and Marketing Manager has provided you with the following information. The Sales and Marketing Manager has been tracking progress against the following key performance indicators (KPIs): 1. Quality of online sales and service is measured in: % of mistakes made by a customer service employee when providing information or making an order. The target is 1%. Currently the rate of mistakes made is 10%. 3. Speed of online sales and service is measured in average time to resolve a customer enquiry. The target is <10 addressed