Question: 1- Reflect on the case study ( Implementation of TQM and Lean Six Sigma Tools in Local Government) ; what do you think made this

1- Reflect on the case study (Implementation of TQM and Lean Six Sigma Tools in Local Government); what do you think made this a successful project?

2- Can you think of at least one process in your organization that can be improved using Lean Six Sigma, and how?

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